Kim Buster Shares her Laerdal Customer Experience
The reimagination of comprehensive support
At Laerdal, we continuously strive to empower your mission and further your journey. To do so, we have evolved our support structure to maximize, streamline, and enrich your overall experience with Laerdal.
Welcome to the new personalized approach to your curriculum, solution, and simulation needs.
Watch Customer Success Specialist Kim Buster explain how she and her team will work with you to pave the way for a smooth path to achieving your simulation goals.
Your Client Executive will work with you on identifying the simulation solutions and services you need to meet your goals.
Your Client Executive will introduce you to your Customer Success Specialist, who will ensure the implementation of your simulation order, installation, and educational services go smoothly.
Your Customer Success Specialist will remain in touch with you to ensure that you’re experiencing a strong return on your simulation investment, and help resolve any issues as they arise.
Our team of tenured Customer Success Specialists brings years of experience in helping clients achieve their learning objectives. Learn more about the Customer Success you’ll be working with.
Christine Yatsko is a Customer Success Specialist for the Southeast Region. She has over 21 years of experience in consultative sales at Laerdal. She carries the honor of being a proud recipient of the Laerdal President’s & Ambassadors club awards for many consecutive years. She thrives on “Helping Save Lives one customer at a time!” by helping customers identify the solutions they need to meet their learning objectives and educational outcomes.
Christine’s interests: Spending time with family and friends, music, dancing, camping, hiking and the outdoors.
Eric Schmitt is a Customer Success Specialist for the Southeast Region. He has over 26 years of valued customer experience at Laerdal and has been a recipient of the Laerdal President’s club and Ambassadors club awards on several occasions. He enjoys building customer relationships and helping create solutions with his customers to meet their real needs.
Eric's interests: Boy Scouts and school sports with his son, camping, boating, and spending as much time as possible with family and friends.
Hannah Haas is a Customer Success Specialist for Canada and National Accounts. In her previous role, Hannah worked in Sales Support, acting as the National Account liaison. She has been with Laerdal for 6 years. In this new role, she enjoys getting to know our customers and seeing firsthand how our products and services can help save more lives.
Hannah’s interests: Reading, hiking, playing board games with her nieces, and jigsaw puzzles.
Jane Barrett is a Customer Success Specialist for the Northeast Region. She has over 25 years of experience in consultive sales at Laerdal, partnering and building valued relationships with our customers and field sales team. She strives to provide trusted support to meet customer needs for positive outcomes.
Jane is grateful for the opportunity to witness the evolution of simulation education over the last 25 years. She is a true believer in the impact it has on preparing our current and future healthcare providers, patient care, and Helping Save Lives.
Jane’s words to live by: "It always seems impossible until it’s done." – Nelson Mandela
Jill Williams is a Customer Success Specialist for the Midwest Region. She has over 23 years of experience with Laerdal, with over 22 years in consultative sales. She has been a recipient of the Laerdal President’s and Ambassadors club awards throughout most of her tenure with Laerdal. Her goal is to provide a positive and seamless customer experience and she is proud to be part of Laerdal’s mission of Helping Save Lives.
Jill's interests: spending time with her family and friends, traveling, swimming, boating, and the beach!
Kim Buster is a Customer Success Specialist for the West Region. She has over 20 years of experience in several roles and departments within Laerdal. Her passion is providing the best customer service possible, ensuring customers have the best experience, and abide to serve the purpose of the Laerdal Mission: Helping Save Lives.
Kim’s words to live by: Be kind to everyone!
Kim Molodec is the Customer Success Manager for the Northeast, Southeast and MidWest Regions. She has 24 years of experience at Laerdal, across multiple roles and departments. Her desire is to ensure our customers have a positive experience during their simulation purchase and are fully supported in meeting their objectives throughout their simulation program. She enjoys interacting with all Laerdal departments behind the scenes to help our customers achieve their goals.
Kim's interests: Spending time with family, gardening, and doing CrossFit.
Lina D'Emidio is a Customer Success Specialist for Canada and National Accounts. She has been with Laerdal for over 17 years and has had several different roles – all of which have involved building relationships, which has been extremely important to her. Her main goals are to make sure the customer is listened to, and to seek the best solution(s) for them.
Lina's interests: spending time with her family and friends, being creative, and loving on her dog, Nala.
Lisa Dixon is a Customer Success Specialist for the South-Central Region. She has been with Laerdal since 2005, working in a consultative sales role where both long-term customer relationships and customer satisfaction have always been her main priorities.
In this new role, Lisa enjoys working closely with internal teams at Laerdal to ensure customers receive the highest quality of service throughout their simulation journey. She feels that as Laerdal products and solutions change, it’s good to know we are all still working on the same mission of Helping Save Lives.
Liza Norcross is a Customer Success Specialist for the West Region. She is the newest member of the team, joining Laerdal in 2022. She has a strong background in customer service and recently earned her MBA. She enjoys helping others succeed in their goals and always strives to provide an excellent experience for customers.
Liza's interests: traveling, camping, working with her dogs and horse, and spending time with family and friends.
Polly Lewis is a Customer Success Specialist for the Northeast Region. She began her career at Laerdal in Customer Support and was later promoted to Account Executive. She has over 22 years of experience in consultative sales at Laerdal, helping clients identify the solutions they need to meet their learning objectives. She holds a Bachelor of Business Administration with a Marketing minor from Pace University. She has been awarded the Laerdal President’s and Ambassadors club awards several times over the years.
Polly's interests: serving as an active member of her temple, volunteering for major fundraising events, spending time with family and friends, gardening vegetables and lilies, knitting, daily walks with her dog, and competing in walking and running events.
Scott Manning is a Customer Success Specialist for the Midwest Region. He has been with Laerdal for over 27 years and has been a recipient of the Laerdal President’s and Ambassadors club awards several times. He has held many customer-facing positions in his history with the company and has always believed in supporting the Laerdal mission of Helping Save Lives by helping customers achieve their goals. He looks forward to continuing that support in his new role.
Sherri Brister is a Customer Success Specialist for the South-Central Region. She has been with Laerdal for over 21 years and has a Bachelor of Science in Food Service Management. She has been a member of the Laerdal President’s club award seven times, Ambassador’s club once, and has a passion for providing the best customer service experience possible. She feels very blessed to be part of our wonderful mission of Helping Save Lives, and has a proven track record of building customer relationships.
Sherri's interests: Spending time with family and friends, camping, and gardening.
Vinnie Scaglione is the Customer Success Manager for the Canada, National Accounts, South-Central, and West Regions. Vinnie has been with Laerdal for over 10 years. He began his career at Laerdal working as the Manager for the Help Desk. He has always been customer centric, providing "outside of the box" solutions to meet customers' needs.
In this new role, Vinnie enjoys collaborating with other departments within Laerdal to streamline processes that will have a positive impact for our customers.
Vinnie's interests: Being with family and friends, listening to music, camping, and fishing.
Hours of Operation:
Monday - Friday
8am - 8pm (Eastern)