Terms and Conditions

Payment Terms

Payment can be made by check, credit card (MasterCard, Visa, American Express or Discover), wire transfer and ACH Direct Deposit.  Contact us at 877-523-7325 for more information. Payment is due within terms upon submission of each invoice, not on completion of order.  Your payment terms and due date are displayed on the first page of your invoice. Learn more about Payment Terms

Returns

SATISFACTION GUARANTEED!  We accept returns of merchandise returned in currently new and salable condition within 60 days of purchase. Returned merchandise may be subject to a 15% restocking fee.  Credit will be issued upon receipt and evaluation of the merchandise.

Contact our Customer Service Team at 877-523-7325 to obtain a Return Material Authorization (RMA #). The RMA # is valid for 60 days.  Returns without an RMA # will not be accepted. 

The customer is responsible for return freight charges for canceled orders or incorrectly ordered merchandise. Learn more about Returns 

Discrepancies

Report all shipping or invoice discrepancies to the Customer Service team within 10 days of invoice date at 877-523-7325.

Taxes

Applicable taxes will be added to your order.  A copy of your tax-exempt certificate must be on file for tax charges to be waived.  Federal ID # 13-2587752.  State, city and local registration numbers are available on request. Learn more

Shipping Terms

Shipping terms are: FOB Origin for domestic shipments, CIF-15 miles off US shore for export shipments.

California E-Waste Fees

Charges for Electronic Waste Recycling Fee on shipments to California have been paid on the customer’s behalf where applicable.  For additional information on EWaste fees, contact your local Board of Equalization office.

EEOC Statement

Laerdal Medical subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.