Field Service Engineer/ Lead - 3.5 years
Rocci Doria
Other experience: IT Consulting
Field Service Engineers Recognition
Labor Day 2019
Celebrating Our Workforce
The dedication of our employees to our mission and to helping you succeed is what makes us who we are as an organization.
This Labor Day we would like to recognize not only our entire Laerdal Team for the work they do, but also highlight a role that is important to your daily success, our Field Service Engineers (FSEs).
Our FSEs are a factor behind the success of every installation and of every maintenance appointment. They work diligently to ensure that the solutions you buy from us are operating at their highest potential. They carry out our mission of helping save lives by making sure that you are fully functional to meet your training objectives.
Below we have featured just a few of our FSEs. If you have worked with any of them, or any of our other FSEs not featured, we would be grateful if you shared with them that you saw this page.
To our Laerdal Field Service Engineers, thank you! You are instrumental in turning the investments made by our clients into lifesaving training for their learners. Bravo!
Field Service Engineer – 7.5 years
Carlos Rivera
Other experience: AAS in Game and Simulation Programming, US Air Force Veteran, Texas State Certified Mediator
“Do not be intimidated by the simulator, play and practice with it as much as possible, have fun with it. Having fun is the best way to learn what you can do with it. Then you can use it to train future healthcare providers with confidence.”
Field Service Engineer – 7 years contracted through Red Thread, 3 years Laerdal FSE
Mario Valenzuela
Other experience: A.D in Electronic Systems Technician from Lincoln College of Technology
“Get the best results out of your new simulator. Keep a maintenance plan for cleaning the simulator, flushing any fluids and keeping the software up to date on Laerdal PCs (Windows Updates and LLEAP software). This will help prolong the life of your new simulator.”
Field Service Engineer – 6 months contracted through Red Thread, 7 years Laerdal FSE
Ivan Potier
Other experience: B.S. in Computer Science, Minor in math
“If your simulator isn’t functioning properly, turn it off and back on again. This is such a simple resolution for some issues, but it’s often forgotten”
Field Service Engineer – 3.5 years
Marshal Wenong
Other experience: A.S. in Business Technology from Oklahoma State University, B.Tech. in Information Systems Forensics from Oklahoma State University Institute of Technology, M.S. in Cyber Security Studies from American Military University
“Network issues are very common especially when clients make considerable amounts of purchases. A managed network gives you less issues. I suggest consulting with Laerdal tech support for network setup recommendations based on the number of devices purchased. This step is necessary to help you establish a network with your organization’s IT department before engineers show up for installation.”
Field Service Engineer/Lead – 1-year contracted through Red Thread, 3 years Laerdal FSE
Gabe Treuhaft
Other experience: A.S in Computer Information Systems, 6 years as a Victor Valley College Network Technology Specialist
“Do not feel intimidated by technology. Utilize every functionality your simulator has to offer. Get involved when your field team is performing an install/preventative maintenance; it is “technically” a hands-on experience.”
Field Service Engineer/Lead – 11 years
Howard Maynard
Other experience: EMT, CHSOS Certification
“Your simulator’s only limitation is your imagination.”
Field Service Engineer – 6.5 years
Matthew Ingersoll
Other experience: - IT Certifications MCP, MCDST, MCTS Windows 7, MCTS Windows server 2008 active directory and SDP
“If you’re having an issue with the software, the first thing you should try is turning it off and on again. That should always be troubleshooting step #1.”
Field Service Engineer – 7 years
Mark Moody
Other experience: A.S Degree in Network Services Technology, Technical Certificate -Computer Forensics Technician, Technical Certificate – Information Technology Desktop Support, CHSOS Certification
“When I am on site with a client, I like to inform them of the available User Guides that Laerdal has should they have any future questions. These can all be found on Laerdal.com under the support tab.”
Field Service Engineer/Lead – 13 years
Steven Ospina
Other experience: CHSOS Certification, Extron A/V Engineer Associate, Network + Certification and A+ Certification
“Successful simulation centers always document, label and share knowledge with the end user, IT departments and learners.”
Field Service Engineer/Lead – 10 years
Allen Jakob
Other experience: B.S Physical Geography, CHSOS Certification
“Proper and regular maintenance of your systems along with regular usage increases the reliability and longevity of your equipment.”
When we began compiling this recognition of our FSE team members, we did not plan to highlight one person more than the others. However, one former FSE team leader told us a beautiful story about Marshal Wenong that is worth sharing and celebrating. Read what Marshal’s friend and colleague wrote about him:
“Marshal moved to the United States from Cameroon, Africa to go to the Oklahoma State University for his bachelor’s degree. His desire has always been to serve in the U.S. military and when he exited college, he joined the Marines. The marine recruiters were puzzled by why he wanted to become a Marine grunt since he had a degree. He told them he was grateful to this country and wanted to serve. He sends money back to the rest of his family in Cameroon. He is one of the most honorable people I have ever met.
It is an immigrant story. It is a Laerdal story. Marshal is an American story.”
