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Technical Services

Preventive Maintenance

Flexible choices

Choose to have service at your facility (On-Site) or send your manikin to the Laerdal Service Center (Return to Bench) - whichever best suits your needs. Preventive Maintenance is available either as part of a ValuePlus package or individually, in single and multiple year plans.

On-Site Service includes:

One on-site Service visit by a Laerdal Field Service Engineer per year

Replacement of basic parts and components (specific to your simulator) and routine maintenance. Please note, if your manikin needs any repair, the engineer will facilitate its return to the Laerdal Service Center.

Laerdal software upgrades to the latest version

Manikin software updates

Product cleaning

Final test and inspection of manikin

Documentation of findings and further recommendations

Return to Bench Service includes:

One Return to Bench Service per year

Shipment cost to send your manikin to Laerdal for service

Replacement of basic parts and components and routine maintenance. (Please note, if your manikin needs any repair, the Technician will contact you to discuss.)

Laerdal software upgrades to the latest version

Manikin software updates

Product cleaning

Final test and inspection of manikin

Documentation of findings and further recommendations as applicable

Return shipping cost of manikin to your facility

Coverage does not include:

Repair or replacement of items due to product “end-of-life” (i.e. batteries are not replaced when they reach end-of-life. See User Guide and Important Product Information recommendations)

Failure/damage resulting from external causes

Failure/damage of non-Laerdal equipment

Failure/damage resulting from operation/activity not defined/recommended in the product’s Directions for Use.

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