Open navigation

Please note: We have implemented major updates to our website and we will continue to improve the experience. If you have any questions or need help, please contact us here CustomerService.ANZ@laerdal.com

SimCapture Support

Helping you succeed with the support you need

Providing an outstanding customer experience is a top priority at Laerdal.  From simulators and CPR manikins to VR and SimCapture, we’ve got you covered.

Since our acquisition of B-Line Medical in 2019, we have identified areas to enhance our support offering for SimCapture. We have made significant investments in establishing new, focused teams to better support our SimCapture users. This has allowed:

 

headset

Quicker call and email response times

streamlined communication

Streamlined communication

thumbs up

Shorter time to resolution

 

 

 

As a result of these changes, customer satisfaction has increased year over year.

 

Best-in-class support

We transformed our support structure to ensure that your experience with Laerdal goes beyond satisfaction. You have access to a large team based in the United States that's here to fully support you and ensure your needs are met. This includes:

  • More pre-sales support to ensure readiness
  • Dedicated resources to ensure a streamlined implementation process
  • Increased utilization support

 

Get to know the teams behind the scene:

  • SimCapture Impact Managers
  • Help Desk
  • SimCapture Specialists and Territory Managers
  • Customer Success Specialists
  • SimCapture Project Team
  • SimCapture Educators

SimCapture Impact Managers

With extensive clinical experience, deep insights into simulation education, and detailed product knowledge, this team will help reduce hurdles, increase efficiency, and give you peace of mind knowing you have a “guide-by-the-side” to support your program every step of the way as you build your knowledge and expertise with SimCapture.

Impact Management services are included at no additional cost, for the lifetime of your subscription.​

Learn More

Help Desk

SimCapture Specialists and Territory Managers

Customer Success Specialists

SimCapture Project Team

SimCapture Educators

 

Hear from some of our SimCapture users

"One contributing factor [to our success] is the support of our SimCapture Impact Manager. I tell her my vision and objectives and we work collaboratively to achieve it. She has been amazing in helping us set up our system and maximize efficiency. Working with our impact manager is invaluable. I strongly recommend investing in a system that provides that type of ongoing support, which will help save time and streamline your simulation program."

Ashley Mellert MPAS, PA-C 
The University of Charleston, Physician Assistant Program

 

"I was in the middle of a day of simulations, when the cameras stopped working. The tech got in and got me back online in a matter of minutes. Great response time!"

SimCapture User
Survey respondent

 

"We needed to know if we would lose an important recording if we advanced an exam room from the control panel. The support specialist quickly thought of a way for us to test this, which allowed us to confidently save the recording. The support specialist was calm and concise, so we felt calmer, too. Thank you!"

SimCapture User
Survey respondent

 

 

pdf | 1.26 MB

Going further together - Your SimCapture path to success

Providing a superior customer experience is a top priority at Laerdal. That’s why we ensure you have an experienced team behind you to help you achieve your goals and improve patient outcomes.

Download

 

Request more information

We will handle your personal contact details with care as outlined in Laerdal's Privacy Policy.

We will handle your personal contact details with care as outlined in Laerdal's Privacy Policy.