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Extended Warranty

Technical Services

The best way to protect your investment over time.

Protect your investment

Now that you've invested in your simulation program, it's important to continue to protect it. Our standard warranty covers issues that may arise during the first year of product ownership. Our Extended Warranty will continue to cover your equipment after this warranty expires. Signing up for our extended warranty covers all repair costs. It is the best way to protect your investment over time.

What's covered:

  • Defects in manufacturing, materials or workmanship associated with the construction of Laerdal branded products.
  • All costs related to repair and replacement of parts associated with normal training use 

What's not covered:

Damage caused by misuse, such as using the simulator for anything outside of recognized medical protocols. Damage caused by unsupervised students or unqualified trainers. Accidental damage or wear and tear. Manikin accessories, 3rd party products (i.e. cables, batteries, clothing, etc.) Computers, monitors, and non-Laerdal operating software.

Who benefits from this service

Operators 

You need to be sure your equipment is up and running at all times. Our extended warranty ensures you have the product protection you need.

Facilitators 

In order to deliver the best training experience, you need to trust that your equipment is operational. If you have a problem, you can have confidence it will be addressed promptly.

Administrators

Now that you've made a large investment in your simulation program, it's important to safeguard your equipment and avoid unplanned repair costs.

How it works

Our extended warranty is available either as part of a ValuePlus package or individually, in single and multiple year plans. It is only available for purchase when the product is still inside the current warranty period and in combination with a preventive maintenance agreement. 

It's not about technology. It's about trust.

We know you have made a big investment – and we are here for you every step of the way. We want to make things easy for you. We make sure your equipment is performing optimally so you can spend your time where it’s needed most – training.

Our people are here to help you with everything from product installation and preventive maintenance, through troubleshooting and repairs.

It's our people who empower you to be your best. People like Berge, one of our many experienced Technical Services Specialists.