How Can You Use Simulation to Identify and Fix System-Level Problems?
Simulation is best known for helping individuals build skills. But when applied strategically, it becomes a powerful tool for identifying system failures, co-designing solutions, and embedding safer, more reliable care across entire healthcare systems. It quite literally translates simulation efforts into results that go beyond the individual and impact an organization’s performance overall.
Dr. Victoria Brazil
Director, Bond Translational Simulation Collaborative; Professor of Emergency Medicine and Director of Simulation, Bond University

Healthcare has long relied on simulation to train clinicians. This is especially true for high-stakes or low-frequency events like the ones that providers see in Obstetrics, the Emergency Department, Neonatal Care, and Intensive Care. Simulation is an effective tool to build performance acumen like muscle memory, confidence, and critical thinking.
But increasingly, hospitals are discovering that performance failures often aren’t due to lack of skill or knowledge. They’re due to system-level breakdowns:
These issues can’t be fixed by training harder. They require a method that lets you see the system in action—and simulation provides exactly that.
- Dr. Andrew Petrosoniak MSc (Med Ed), FRCPC,
Emergency Physician and Trauma Team Leader at St. Michael’s Hospital in Toronto, Canada

In short, simulation can be used not just to practice within the system, but to fix the system itself.
This approach—often called translational simulation—focuses on using simulation to:
Unlike traditional training, these efforts focus on learning about the system, not just the individual.
A pediatric ED at a large U.S. hospital ran in situ simulations to evaluate emergency readiness. Their simulations uncovered safety threats in:
These were not issues of knowledge or skill, but of process and system design. As a result, the team updated layout, communication protocols, and resource access—contributing to over 1,000 consecutive safety event-free days.3
Before finalizing construction of a new trauma bay, Dr. Andrew Petrosoniak and his team used simulation to test layout and team flow.
“We believe that we should simulate scenarios as a means to test the equipment and the space, ensuring that it works as we imagine it will. We do this so that by the time we open for patient care, we’ll know that all systems are a go,”4 said Dr. Petrosoniak.
As a result, over 150 latent safety threats were addressed—before a single patient entered the room.
“St. Michael’s is really ahead of the curve for integrating the clinical team in the design of the space the way they did. We’re grateful for the Operational Readiness team’s safety-minded approach and that we have a simulation program that can support this type of work,”5 says Dr. Petrosoniak.
A simulation-based QI initiative across 12 rural hospitals helped identify gaps in postpartum hemorrhage protocols. Simulations revealed delays in transfusion, inconsistent use of hemorrhage carts, and unclear roles during escalation.
Following simulation:
One OB physician shared:
“A week after our OB team completed the training, we [had a real postpartum hemorrhage]… the simulation was invaluable.”6
System-Level Challenge |
Simulation Insight |
| Inconsistent response times | Shows actual time-to-intervention under pressure |
| Communication breakdowns | Exposes gaps in escalation, call-outs, SBAR use |
| Poor equipment layout | Reveals inefficiencies in accessing critical tools |
| Protocol design flaws | Allows testing and refinement before rollout |
| Role ambiguity | Helps clarify responsibilities during high-acuity events |
Here’s a practical pathway for simulation leaders, quality managers, and clinical teams:
Start with a Real Problem
Choose an area with known safety issues or variability in performance—like delayed stroke alerts, NICU transfers, post-partum hemorrhage or anything that clearly stands out as a trend indicator in your department.
Run In-Situ Simulations
Simulate events in the actual care environment with the real team. Observe how systems respond—not just individuals.
Identify Latent Safety Threats
Use trained observers to spot system-level issues. Capture problems like poor layout, task redundancy, or unspoken confusion.
Co-Debrief with Frontline Staff
Instead of a top-down analysis, invite all roles to discuss what worked, what didn’t, and what needs to change.
Refine the System
Adjust workflows, policies, or environments. Then re-simulate to test the new design.
Measure and Repeat
Track performance indicators—response times, communication clarity, time to medication—and repeat simulations to reinforce change.
Simulation isn’t just a training tool—it’s a multiplier for systems improvement. Use it to uncover what’s really happening in your workflows, fix what’s broken, and build safer, more efficient care systems.
System failure isn’t always obvious on paper. But simulation can make it visible—and fixable. Start using it to redesign care that works better for patients and the teams who serve them.
Ready to rethink your next QI initiative? Contact us to explore further how you can start with simulation.