Technical Services

We are here to help

No matter how large or small your training program is, it is essential that your equipment is optimized in order for you to meet your goals and objectives.

We offer comprehensive technical service programs to meet your specific product and training needs. Our Technical Services team can also support the build-out and operation of your clinical lab. With professionally trained technical engineers around the globe, we are here to help.

Available services:

NEW! ProTech

An all-in-one technical service solution that ensures your simulators receive the service and support they need to work to their full potential.

Self-service Maintenance

With the Self-Service Maintenance solution you can conduct routine care when your manikin needs it most, all on your own from start to finish, with everything you need in one convenient package.

Network Services

When you connect all your simulation equipment securely to one dedicated simulation network, students and staff are free to focus on educational outputs. Now, you can future-proof your network and simulate without connectivity limitations. Laerdal can help you connect your simulation equipment to a dedicated enterprise network, resulting in enhanced operational efficiency and a seamless simulation experience.

Advanced Care and Maintenance Courses

Through interactive exercises, Laerdal’s Advanced Care and Maintenance Course will teach you basic setup and troubleshooting skills as well as how to perform the preventive maintenance services on your simulators.

Periodic Maintenance

Periodic Maintenance is a simple way to control costs through annually scheduled routine servicing.

Simulator Installation

Designed to provide you with professional set up of your simulator and basic in-service operator training at your facility.

Specialty Technical Services

Laerdal’s Specialty Technical Services can bring professional expertise to deliver solutions that meet unique technical maintenance or service needs.

Loaner Program

The Laerdal Loaner Program offers an effective way to minimize disruptions to your training and simulation schedule.

Extended Warranty Options

An Extended Warranty continues the Laerdal standard manufacturer warranty coverage for your manikin, patient simulator, or system.

It’s not about technology. It’s about trust.

We know you have made a big investment – and we are here for you every step of the way. We want to make things easy for you. We make sure your equipment is performing optimally so you can spend your time where it’s needed most – training.

Our professionally trained Technical Service Engineers are here to help you with everything from product installation and preventive maintenance, through troubleshooting and repairs.

It's our people who empower you to be your best. People like Berge, one of our experienced Technical Services Specialists.

Learn how Technical Services can benefit you

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This is what I love about simulation – Preparing you for the worst but giving you the confidence that you are able to do what is expected.

Providing training services around the globe

Providing quality healthcare is a journey. We walk with you on that journey. We have the experience and expertise plus the size and scale to ensure you get the support you need. With Laerdal Services, everyone benefits – the instructors, the learners, and most importantly the patients.

160 Technical and Educational Service Specialists

22 Countries

98 % Satisfaction

Want to learn more about simulation?

3 Problems You Can Solve Through Professional Development

To address knowledge gaps surrounding how to operate simulators and develop and integrate simulations into the curriculum, continual competency development is critical.

Prolong the Life Cycle of Your Simulation Lab

Shared experiences tell us three effective ways to focus on sustaining your simulation lab so that you can meet whatever demands come your way.

Optimizing Your Investment

Our team of educators and technicians help you maintain your simulation equipment as well as gain the critical skills necessary to optimize performance and learning outcomes.

Improving Patient Care

Simulation-based education has gained widespread recognition within the field of healthcare as a powerful tool for reinforcing clinical knowledge, improving team communication, and teaching decision-making skills. Simulation can be used not only to teach clinical skills, but also teamwork and communication. It can also be used to standardize training, meet evidence-based guidelines, and target specific goals.

Services & Programs